Gorgias (opens in a new tab) is a customer support automation platform that helps e-commerce businesses streamline their customer service.
In order to integrate with Gorgias, you'll need to collect the following information:
|Domain*||Your Gorgias URL (default:|
|Username*||The email associated with your account|
|API key*||Your API Key. Follow Gorgias' docs to retrieve your API Key (opens in a new tab)|
To integrate an existing system with Gorgias:
- Navigate to Data map → View Systems and choose the system that you want to connect.
- Click on the Integrations tab.
- Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
- Complete the required fields for the integration and click Save.
You may confirm your connection is working using the Test connection button, if desired.
To learn more, please see our guide for Managing Integrations.
Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.
In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.
|Access Requests||Customer (opens in a new tab)||Returns information about a customer|
|Update or Erasure Requests||Customer (opens in a new tab)||Used to mask or erase information about a customer|
|Access Requests||Tickets (opens in a new tab)||Returns tickets submitted by a customer|
|Update or Erasure Requests||Tickets (opens in a new tab)||Used to mask or erase tickets submitted by a customer|
|Access Requests||Ticket Messages (opens in a new tab)||Returns messages associated with a customer|
|Update or Erasure Requests||Ticket Messages (opens in a new tab)||Used to mask or erase messages associated with a customer|