Twilio Conversations (opens in a new tab) is a messaging platform to enable developers to build communication features into their applications.
In order to integrate with Twilio Conversations, you'll need to collect the following information:
|Domain*||Your Twilio Conversations URL (default:|
|Account ID*||Your Account SID. Learn more in the Twilio Conversations guide for API authentication (opens in a new tab)|
|Access token*||Your access token from the Twilio Conversations Console. Learn more in the Twilio Conversations guide for API authentication (opens in a new tab)|
|User SID field*||The location in your owned database where you store Twilio User IDs. Format: |
To integrate an existing system with Twilio Conversations:
- Navigate to Data map → View Systems and choose the system that you want to connect.
- Click on the Integrations tab.
- Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
- Complete the required fields for the integration and click Save.
You may confirm your connection is working using the Test connection button, if desired.
To learn more, please see our guide for Managing Integrations.
Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.
In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.
|Access Requests||User (opens in a new tab)||Returns information about a user|
|Update or Erasure Requests||User (opens in a new tab)||Used to mask or erase information about a user|
|Access Requests||User Conversations (opens in a new tab)||Returns a user's conversations|
|Access Requests||Conversation Messages (opens in a new tab)||Returns a user's conversation messages|
|Update or Erasure Requests||Conversation Messages (opens in a new tab)||Used to mask or erase a user's conversation messages|
|Access Requests||Conversation Participants (opens in a new tab)||Returns information about a conversation participant|