Zendesk (opens in a new tab) is a customer service software platform that provides tools for managing customer support tickets, inquiries, and interactions across various communication channels, helping businesses deliver better customer experiences.
In order to integrate with Zendesk, you'll need to collect the following information:
|Domain*||Your Zendesk URL|
|Username*||Your Zendesk username, typically an email address|
|API key*||Your Zendesk API key. Follow Zendesk's docs to generate an API key (opens in a new tab)|
To integrate an existing system with Zendesk:
- Navigate to Data map → View Systems and choose the system that you want to connect.
- Click on the Integrations tab.
- Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
- Complete the required fields for the integration and click Save.
You may confirm your connection is working using the Test connection button, if desired.
To learn more, please see our guide for Managing Integrations.
Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.
In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.
|Access Requests||Users (opens in a new tab)||Returns information about account users|
|Access Requests||User_identities (opens in a new tab)||Returns identifiable information about account users|
|Access Requests||Tickets (opens in a new tab)||Returns communications between agents and users|
|Access Requests||Ticket_comments (opens in a new tab)||Returns comments from communications between agents and users|
|Update or Erasure Requests||Users (opens in a new tab)||Used to erase information about account users|
|Update or Erasure Requests||Tickets (opens in a new tab)||Used to erase communications between users and agents|