Configuring email content

When managing privacy requests, it's important to keep consumers informed about the progress of their requests. This is typically done through email updates, which can be customized both in terms of content and appearance. The following instructions outline how to modify the email content for each request type.

The following types of emails may be sent while processing privacy requests:

• Subject identify verification: An email used to confirm the identity of a data subject.
• Privacy request received: An email sent to a data subject when a privacy request has been received.
• Privacy request approved: An email sent to a data subject when a privacy request has been approved.
• Privacy request denied: An email sent to a data subject when a privacy request has been denied, including the reason for the denial
• Access request completed: An email sent to a data subject when an access request has been completed, including a link to download the package
• Erasure request completed: An email sent to a data subject when an erasure request has been completed

Below, you can see the default wording of each email and a description of the variables, if applicable. To update the content of the emails, please see the section for configuring email content

Subject identity verification

• Message subject: Your one-time code is {{code}}
• Message body: Your privacy request verification code is {{code}}. Please return to the Privacy Center and enter the code to continue. This code will expire in {{minutes}} minutes.
• Message variables:
  • {{code}}: a variable automatically generated by Fides.
  • {{minutes}}: a variable that is set to 10m by default. For steps to update this value, please see the section below

Privacy request received

• Message subject: Your privacy request has been received
• Message body: Your privacy request has been received. We will get back to you shortly.

Privacy request approved

• Message subject: Your privacy request has been approved
• Message body: Your privacy request has been approved and is currently processing.

Privacy request denied

• Message subject: Your privacy request has been denied
• Message body: Your privacy request has been denied. {{denial_reason}}.
• Message variables:
  • {{denial_reason}}: the reason for denial as entered by the reviewer.

Access request completed

• Message subject: Your data is ready to be downloaded
• Message body: Your access request has been completed and can be downloaded at {{download_link}}. For security purposes, this secret link will expire in {{days}} days.
• Message variables:
  • {{download_link}}: the URL where the data package can be downloaded.
  • {{days}}: a variable that is set to 5d by default. For steps to update this value, please see the section below

Erasure request completed

• Message subject: Your data has been deleted
• Message body: Your erasure request has been completed.

Configure email content

To update this information, please:

1. Click on the gear icon in the upper-right of the Admin interface to visit the Management interface
2. Click on Email templates in the left-side navigation
3. Update the content to fit your business requirements

Configure custom values

In the following cases, a custom value can be configured to override the default setting. To change these settings, please set this via environment variable or in the fides.toml file.